Return Policy

If you received product that is faulty, incomplete, or different than the order placed, contact our support team at within 7 days following reception of the order, providing a photo of the product and description of concerns: we will find a solution together without delay!

Yes the courier return expenses must be paid by you.

Yes you can at Ladyrock store for every order placed on but within 7 days following reception of the order.

To exchange an item, we invite you to :

  1. Return the original purchase to get a refund
  2. Place a new order

We are glad to process to a full refund within 30 days of receiving your return. All items have to be unused with labels and packaging intact. As soon as we receive your return, we will process your refund request. You will receive a confirmation email once the refund is processed.
The refund can only be asked by the person who ordered and will only be processed on the mean of payment used for the online purchase. The refund should be treated within 15 days by your bank. Please note that this time may vary depending on your bank and that we cannot act on it.

Your order cannot be changed once it has been confirmed. If you want to change the delivery address or cancel your order, please contact us at If your order is still being prepared, we will try to access your request. If a cancelation is possible, you will not be debited.

We are happy to offer a refund for products compliant to the Returns Policy
You will have received an email confirming the product(s) you would like to return, with “Refund” appearing over the image of the selected product(s).
We will refund the total amount of the product on the original method of payment, excluding couriers charges and taxes.

The refund can only be provided to the person who placed the original order via the method of payment used. The refund will be processed under 15 working days by your bank. The variation in time to complete the process is reliant on your card services and we unfortunately are not able to influence this timing.

The cost of taxes and duties payed for the delivery are not included in the product refund.