Shipping & Fees

In Cyprus, free delivery on all order over €50. For the rest of Europe, free delivery on all orders over €250

  1. Express delivery (Monday – Friday)
    Cyprus: On orders less than €50 delivery cost is €3.50
    European Union: Shipping costs vary depending on country destination (1) and weight
  2. Collect your order at our store in Nicosia.

In-store pickup available 5 days of the week. A confirmation email will be sent once your order is ready to pick-up at our showroom.

You can collect your order within 2 days. After 2 days, your order will automatically be returned.

Delivery times displayed at checkout are calculated based on shipping destination in order to provide the most reliable information.

Your phone number is provided to our carrier to facilitate the delivery of your parcel.

We may need to check your contact details with your bank before shipping. In this case, we will do everything we can to ensure a timely delivery of your parcel.

Countries (approximate delivery times) Delivery costs (taxes included)
Cyprus (1-5 days)
3.50 €
All other EU countries (3-14 day) From 20 € depending on weight

All delivery locations are possible: hotel, workplace, holiday residence and hospital.

Only PO boxes are not eligible.

Anyone present at the exact delivery address can receive the order. The carrier will obtain the recipient’s signature.

A delivery cannot be made to an address different from the delivery address provided at time of order (e.g. neighbor, pick-up), if you did not allow it.
It is possible to schedule a delivery to your office.

It is not possible to change your delivery address once the carrier is on the way.

Please enter your mobile number when placing your order. The carrier might contact you either via phone or sms regarding the delivery.

Express Deliveries
If you are not available at the first delivery, you can plan another delivery time of your choice (from Monday to Friday):
If you are not available on the delivery day, a delivery notice will be placed in your mailbox. Another delivery will automatically be planned the day after between 9am and 6pm (local time). One additional delivery is possible, without extra cost.

Taxes are automatically calculated and included in the total price of your order

Order Tracking

You can follow the status of the preparation and delivery of your order by connecting to the section My Orders in your account.

The contents of your order are not able to be modified.
Contact us to modify your delivery address or cancel your order. If your order is already in preparation, we will strive to support your request. In the event a cancellation is possible, you will not be debited.

If you received product that is faulty, incomplete, or different than the order placed, contact us at support@myladyrock.com within 7 days following reception of the order, providing a photo of the product and description of concerns: we will find a solution together without delay!